As the Managing Agent of your Association, our role as Community Manager is to support and facilitate the day-to-day operations of your community. We work under the direction of the Board of Directors to ensure that the Association's business is handled efficiently and effectively. Here's a breakdown of our responsibilities:
Administrative Duties: I handle various administrative tasks, such as registering the Association with relevant authorities like the Department of Professional and Occupational Regulation (DPOR) and the State Corporation Commission (SCC). I also ensure that the Association has the appropriate insurance coverage, maintain files, and process payments and bills.
Vendor Coordination: I coordinate with vendors who perform maintenance and other services in the community. This involves hiring and managing contractors, obtaining bids, overseeing projects, and ensuring that the work is completed to the Association's satisfaction.
Covenant Enforcement: I assist in enforcing the covenants and rules established by the Association. This may involve communicating with homeowners regarding violations, issuing violation notices, and facilitating the resolution of disputes.
Disclosure Packages: I am responsible for preparing disclosure packages for resales, which provide potential buyers with important information about the community, its rules, and financials.
Guidance and Support: I provide guidance and support to the Board of Directors and committee members. I assist them with documentation, offer advice when needed, and act as a liaison between the Board and homeowners. I also handle communications and conduct meetings on behalf of the Association.
It's important to recognize that the volunteer Board members and committee members are your neighbors who have generously volunteered their time to govern the community. I am here to support them in their roles and provide the necessary assistance and expertise.
Effective communication is key to our success. If you have any questions or concerns, I am happy to address them to the best of my ability. However, I kindly request that you be mindful and respectful in your interactions with me and my colleagues. Remember that we are the messengers and facilitators, and being rude or disrespectful will not lead to the outcome you desire.
Lastly, please understand that while I provide guidance and support, I do not make final decisions. For instance, if your application to repaint your front door neon pink is denied, the decision comes from the Architectural Control Committee (ACC) or the Board, not from my office. I may have provided guidance and supported the decision-making process, but ultimately, the decision lies with the appropriate governing body.
I genuinely enjoy my work and take pride in setting up efficient systems, problem-solving, and communicating with the homeowners I serve. Your active participation and open communication are essential for the smooth functioning of your community. Please don't hesitate to reach out if you have any questions or need assistance. Remember, it's always better to address a situation proactively than to seek forgiveness later. If you are experiencing hardships or require assistance, please let us know, and we will do our best to help you. As Sandeep Jauhar said, "The only mistake you can make is not asking for help."
I hope this provides a clearer understanding of our role in your community as your community manager. Contact us with any inquiries, and we'll gladly assist you.